Privacy Policy

1. Introduction

This Privacy Policy explains how Ugio ("Ugio", "we", "us", or "our") collects, uses, shares, and protects information about you when you use our website, web application, and related services (collectively, the "Service").

By accessing or using the Service, you agree that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

Email: hello@ugio.app

3. Data We Collect

3.1. Data You Provide to Us

We collect information that you provide directly to us when you use the Service, including:

Account information: such as your name, email address, password, and any other details you provide when creating an account.
Billing information: such as company name, billing address, VAT or tax identification number (if applicable), and payment-related information processed via our payment providers.
User-generated content: such as prompts, text inputs, uploads (including images, videos, and other assets), projects, and any other content you create, upload, or store within the Service.
Communications: such as messages you send us via email or in-app support, feedback, survey responses, or other contact you have with us.

3.2. Data We Collect Automatically

When you use the Service, we automatically collect certain information, including:

Usage data: information about your interactions with the Service, such as the pages or screens you view, features you use, session duration, date and time of access, and actions you take.
Device and log data: information about the device and browser you use, such as IP address, browser type and version, operating system, device identifiers, language settings, and other technical data.
Cookies and similar technologies: information collected through cookies, web beacons, and similar technologies used to recognize your browser or device, remember your preferences, and analyze how you use the Service.

3.3. Data from Third Parties

We may receive information about you from third parties, such as:

Authentication providers: if you choose to sign up or log in using a third-party service (for example, a social login provider), we receive information such as your name, email address, and profile details from that provider.
Payment processors: limited billing-related information from our payment partners necessary to process payments, manage subscriptions, and handle billing queries.
Analytics and tools: aggregated or pseudonymized information from analytics, advertising, or marketing tools that help us understand how users find and use the Service.

4. How and Why We Use Your Data

We use the information we collect for the following purposes:

To provide and operate the Service: including creating and managing your account, enabling core features, processing your content and prompts, and ensuring the Service functions as intended.
To process payments and subscriptions: including managing billing, subscriptions, invoices, refunds, and related financial records.
To communicate with you: including responding to your questions and support requests, sending transactional messages (such as account notifications, security alerts, and service changes), and providing updates related to the Service.
To improve and secure the Service: including monitoring usage, troubleshooting, analyzing performance, developing new features, testing changes, and detecting, preventing, or addressing fraud, abuse, or security incidents.
To personalize your experience: such as remembering your settings and preferences, and tailoring certain aspects of the Service to your usage.
To send marketing communications (where permitted): such as newsletters, offers, or information about new features, which you can opt out of at any time.

If you are in the European Economic Area (EEA) or the United Kingdom (UK), our legal bases for processing your personal data include: (i) the performance of a contract (for example, to provide the Service to you), (ii) our legitimate interests (for example, to improve the Service, prevent fraud, and secure our systems), (iii) your consent (for example, for certain cookies or marketing communications), and (iv) compliance with legal obligations.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Service. Cookies are small text files that are stored on your device when you visit a website.

We use cookies for purposes such as:

Enabling essential features and security.
Remembering your settings and preferences.
Understanding how you use the Service for analytics and performance.

You can control or delete cookies using your browser settings. If you choose to disable certain cookies, some parts of the Service may not function properly.

6. Sharing Your Data

6.1. Service Providers

We share information with third-party service providers that help us operate, improve, and support the Service. These providers act on our behalf and may include:

Hosting and cloud infrastructure providers.
Payment processors.
Email and communication tools.
Analytics and logging providers.
Customer support tools.

These service providers are only allowed to use your information in accordance with our instructions and this Privacy Policy.

6.2. Legal and Safety

We may disclose your information if we believe in good faith that such disclosure is reasonably necessary to:

Comply with applicable laws, regulations, or legal processes.
Respond to valid requests from public authorities.
Protect the rights, property, or safety of Ugio, our users, or others.
Detect, prevent, or otherwise address fraud, security, or technical issues.

6.3. Business Transfers

If we are involved in a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will take reasonable steps to require that the new entity follows this Privacy Policy with respect to your personal data.

7. International Data Transfers

We may process and store your information in countries other than the country where you are located. These countries may have data protection laws that differ from those in your jurisdiction.

Where we transfer personal data from the EEA or UK to countries that do not have an adequacy decision from the European Commission or the UK government, we use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

Account data is kept for as long as your account is active. If you close your account, we will delete or anonymize your personal data within a reasonable period, unless we need to retain certain information for legal, accounting, or compliance purposes.
Billing and transaction records are retained for the period required by applicable tax and accounting laws.
Logs and analytics data may be retained for a limited period to ensure security, maintain system integrity, and analyze usage trends.

9. Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, and regular security assessments.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account. Please notify us immediately if you suspect any unauthorized access or use of your account.

10. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include:

Right of access: to request confirmation as to whether we process your personal data and to receive a copy of that data.
Right to rectification: to request correction of inaccurate or incomplete personal data.
Right to erasure: to request deletion of your personal data in certain circumstances.
Right to restriction of processing: to request that we limit our processing of your personal data in certain circumstances.
Right to data portability: to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.
Right to object: to object to our processing of your personal data when it is based on our legitimate interests or for direct marketing.
Right to withdraw consent: where we rely on your consent to process your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@ugio.app. We may need to verify your identity before responding to your request. We will respond within the time period required by applicable law.

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data infringes applicable data protection laws.

11. Children's Privacy

The Service is not intended for use by children under the age of 16 and we do not knowingly collect personal data from children under this age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at hello@ugio.app so that we can take appropriate steps to delete such data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. In some cases, we may provide additional notice (such as by email or within the Service).

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, you can contact us at: